Service Technician

Responsibilities

• Perform day-to-day service activities including; scheduling, inspections, testing and repairs for residential and commercial systems (NFPA 13D/ 13R/ 13).

• Prepare all documents required by customer, regulatory agencies, and management to facilitate proper billing, deficiency reporting, and scheduling in a timely manner.

• Report to Service Department Manager to ensure technical, customer, regulatory, material ordering, and other business issues are proactively addressed.

• Promote a safe working environment in accordance with company and OSHA standards where applicable.

• Maintain a high level of customer satisfaction through effective communication and exceptional performance.

• Maintain vehicle, tools and truck inventory in accordance with company policies.

• Foster a cooperative and positive attitude with customers, regulatory agents, owners, and other employees.

• Other duties as assigned.

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Preferred Qualifications

• Minimum high school graduate required; technical training or some relevant college degree coursework desired but not required.

• 3+ years in the fire protection industry preferred.

• NICET certification Level 1 required; Level II preferred (Inspection and Testing- Water-Based Systems)

• Working knowledge of NFPA, Local, and State fire codes and standards as they apply to fire pump and sprinkler inspections.

• Analytical mindset for trouble-shooting.

• Strong verbal and written communication skills with customers, regulatory agencies, and management.

• Ability to define and nurture potential sales opportunities.

• Proven time management skills with prioritizing and delivery against deadlines.

Additional Requirements:

• Possess a valid driver's license and clean driving record.
   

• Must be able to pass a drug test and pre-employment background screening. Availability for responding to customer emergencies (24/7 operation).
   

• Accurate preparation of documentation related to billing and regulatory requirements.
   

• Ability to meet the physical demands of the job (standing, walking, climbing, bending, reaching, pushing, pulling, lifting 50 lbs., climbing ladders and working on lift equipment, etc.).
   

• Must be reliable, dependable, trustworthy, and punctual.
   

• Ability to operate computers, tablets, and smart phones, with service technical applications experience as well as proficiency in MS Word, Excel, and email applications.
   

• 90 day probationary period applies.

Benefits:

• Starting base pay competitive and negotiable (based on experience and certification)

• Company Vehicle w/gas card

• Company laptop and/or tablet; cell phone

• Company contributory health insurance; optional dental, vision, and life 

• Paid vacation and holidays.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin or status as a qualified individual with a disability or protected veteran.